Windows Service Installation Issues

Issue:

I’ve got the Adeptia suite installed as an administrator and used the option to install the kernel and webrunner as a Windows service, but the services are not installed after completing the installation and reboot. I’m able to start these applications manually and continue with my evaluation but I was curious as to whether this is a limitation of the evaluation or an issue with the installer. I’ve tried uninstalling and re-installing twice following the installation guide so I don’t think it’s a problem with my configuration.

Here's what shown in the Adeptia_SuiteInstallLog.log  (\AdeptiaSuite\AdeptiaSuite-5.3):

Installing Adeptia Suite Kernel as a Windows service...
Ini file decomposed C: \Program Files\AdeptiaSuite\AdeptiaSuite-5.3\AdeptiaServer\ServerKernel\ jsl-Kernel .iniModule name decomposed C: \Program Files\AdeptiaSuite\AdeptiaSuite-5.3\jre\bin\ jsl .exeIni file new C: \Program Files\AdeptiaSuite\AdeptiaSuite-5.3\AdeptiaServer\ServerKernel\ jsl-Kernel .iniIni file path final C:\Program Files\AdeptiaSuite\AdeptiaSuite-5.3\AdeptiaServer\ServerKernel\jsl-Kernel.iniInstalling service with command: C:\Program Files\AdeptiaSuite\AdeptiaSuite-5.3\jre\bin\jsl.exe -ini "C:\Program Files\AdeptiaSuite\AdeptiaSuite-5.3\AdeptiaServer\ServerKernel\jsl-Kernel.ini"CreateService failed - The account name is invalid or does not exist, or the password is invalid for the account name specified. (0x421)Account:

Installing Adeptia Suite WebRunner as a Windows service...
Ini file decomposed C: \Program Files\AdeptiaSuite\AdeptiaSuite-5.3\AdeptiaServer\ServerKernel\ jsl-WebRunner .iniModule name decomposed C: \Program Files\AdeptiaSuite\AdeptiaSuite-5.3\jre\bin\ jsl .exeIni file new C: \Program Files\AdeptiaSuite\AdeptiaSuite-5.3\AdeptiaServer\ServerKernel\ jsl-WebRunner .iniIni file path final C:\Program Files\AdeptiaSuite\AdeptiaSuite-5.3\AdeptiaServer\ServerKernel\jsl-WebRunner.iniInstalling service with command: C:\Program Files\AdeptiaSuite\AdeptiaSuite-5.3\jre\bin\jsl.exe -ini "C:\Program Files\AdeptiaSuite\AdeptiaSuite-5.3\AdeptiaServer\ServerKernel\jsl-WebRunner.ini"CreateService failed - The account name is invalid or does not exist, or the password is invalid for the account name specified. (0x421)Account:

Cause:

The error indicates a log in issue with the credentials provided within the installer

Solution:

Install the windows services without entering information within the "account" fields