EndPoint making no progress

Issue:

Our WebrunnerApplication.log file and AU_LOG table are being filled with this message:

EndPoint making no progress: 100 SSL NOT_HANDSHAKING i/o/u=0/0/38 ishut=false oshut=true {AsyncHttpConnection@2495666a,g=HttpGenerator{s=3,h=84,b=-1,c=-1},p=HttpParser{s=0,l=0,c=0},r=2} AsyncHttpConnection@2495666a,g=HttpGenerator{s=3,h=84,b=-1,c=-1},p=HttpParser{s=0,l=0,c=0},r=2

Closing EndPoint making no progress: 200 SSL NOT_HANDSHAKING i/o/u=0/0/38 ishut=false oshut=true {AsyncHttpConnection@2495666a,g=HttpGenerator{s=3,h=84,b=-1,c=-1},p=HttpParser{s=0,l=0,c=0},r=2} AsyncHttpConnection@2495666a,g=HttpGenerator{s=3,h=84,b=-1,c=-1},p=HttpParser{s=0,l=0,c=0},r=2

Cause:

In some cases, the jetty server used by Adeptia is having trouble closing a connection

Workaround:

You can suppress this message by updating a system property.

1) Administer > Setup > Update System Properties

2)  Systems > Logging 

3) Change the Events Logging Level from "INFO" to "ERROR".

<Property comment="Events Logging Level" dynamic="no" name="log4j.logger.Event">ERROR</Property>

 Solution:

Update the JRE

• Stop Adeptia services.

• Please download the "jre-7u80-windows-x64.tar.gz" using the below link as per the version of the Windows 64/32 bit.
  http://www.oracle.com/technetwork/java/javase/downloads/java-archive-downloads-javase7-521261.html#jre-7u80-oth-JPR

• Unzip the "jre-7u80-windows-x64.tar.gz" file.

• Save the unzipped file as zip file.

• Unzip the zip file created in previous step.

• Rename the extracted folder "jre1.7.0_80" to "jre".

• Go to the location ".\AdeptiaSuite\AdeptiaSuite-6.2" and rename the jre folder to jre_old and paste the jre folder created in previous step.

• Copy the local_policy.jar and US_export_policy.jar from ".\AdeptiaSuite\AdeptiaSuite-6.2\jre_old\lib\security" and paste them in same location in the new jar folder.

• Now start the Adeptia Kernel and WebRunner.