Debugging Process Flow and Process Designer

This forum post will help you troubleshoot issues related to Process Designer.

 

                                                      Debugging Steps

  1. Sometimes while opening the applet of  Process Designer,Applet do not open.This error comes because of cached files of older version in java cache. Clear the Java cache by using link: (https://support.adeptia.com/entries/72486986-Deleting-Java-Cache-and-Certificates)
  2. To check the execution status of Process Flow Navigate to Monitor > History > Process Flow Logs>Click on Process flow Activity.
  3. If Process flow fails, Check in Diagnostics for Error and Activity on which process flow fails which is in Right side panel of Process flow logs.
  4. Check the Kernel Application.log file for detailed error description.(https://support.adeptia.com/entries/21796646-Application-logs-location)
  5. If one of your Process flow is stuck or taking more time, then you can Kill or Abort the process flow using link:-  (https://support.adeptia.com/entries/27136308-Abort-the-process-flow)

 

                                                Related Articles

 

https://support.adeptia.com/forums/20724356-Process-Designer

https://support.adeptia.com/entries/21287576-Process-Flow-creation

https://support.adeptia.com/entries/21268202-Designing-a-Process-Flow

https://support.adeptia.com/entries/24856423-Triggering-the-process-flow

https://support.adeptia.com/entries/21222431-Instantly-abort-a-flow

 

                                Information to be Provided to Support for Assistance

 

 

PS: Providing the above information to support will ensure quicker resolution as Support will have the necessary information to investigate the issue.

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