This forum post will help you troubleshoot issues related to Installation
Debugging Steps
- If an issue occurs during installation, you will be notified on the final screen of the installation wizard.
- For more information regarding the error, refer to the Adeptia_Suite_Install_mm_dd_yyyy_hh_mm_ss.log file located in the Adeptia installation directory (Ex: C:\Program Files\AdeptiaSuite\AdeptiaSuite-6.2)
- Depending on the error thrown, you may be able to identify the issue. Otherwise you can search the support forum for articles that may address the problem
Related Articles
- https://support.adeptia.com/entries/21253423-System-Configuration
- https://support.adeptia.com/entries/23112112-Windows-Service-Installation-Issues
- https://support.adeptia.com/entries/23218667-kernel-can-t-find-Migration-jar
Information to be Provided to Support for Assistance
- Screen shot of Error that you are receiving
- Install log file (Ex: C:\Program Files\AdeptiaSuite\AdeptiaSuite-6.1\Adeptia_Suite_Install_mm_dd_yyyy_hh_mm_ss.log)
- OS, RAM, and Hard Disk space of the server
PS: Providing the above information to support will ensure quicker resolution as Support will have the necessary information to investigate the issue.
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