This forum post will help you troubleshoot issues related to using the Migration Utility
- If an issue occurs during migration, an error will be shown in the migration utility console window
- For more information regarding the error, refer to the migration.log file located here \AdeptiaServer\ServerKernel\MigrationUtility
- Depending on the error thrown, you may be able to identify the issue. Otherwise, you can search the support forum for articles that may address the problem
Information to be Provided to Support for Assistance
- Screenshot of the Error that you are receiving
- Migration log files(\AdeptiaServer\ServerKernel\MigrationUtility)
- Relevant Export or Import zip file
- Server-configure.properties file (\AdeptiaServer\ServerKernel\etc)
PS: Providing the above information to support will ensure quicker resolution as Support will have the necessary information to investigate the issue.
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